About
Dynamic Healthcare Technology Executive with over 20 years of experience driving growth, innovation, and customer success in startup and mid-sized SaaS companies. Proven leader in scaling operations, integrating strategic acquisitions, and leading enterprise software implementations, consistently delivering post-sale success. Combines clinical, operational, and technology expertise to build high-performing teams and transform healthcare through strategic technology solutions.
Work
Mountain View, CA, US
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Summary
As General Manager, led strategic growth initiatives and directed cross-functional operations for Commure's largest customer, integrating product delivery with enterprise client goals.
Highlights
Established and executed strategic account plans for Commure's largest customer, resulting in 25% revenue growth.
Directed post-acquisition strategic and business development initiatives, aligning product delivery with enterprise client goals to maximize integration value.
Orchestrated all cross-functional business and partnership activities, from strategy formulation and opportunity development to successful delivery execution.
Led strategy, product development, and delivery of AI workflow technologies across multiple hospitals for one of the country's largest integrated healthcare networks.
COMMURE, INC. (formerly HCA Healthcare / PatientKeeper)
|Vice President, Services & Chief Security Officer
Mountain View, CA, US
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Summary
As VP of Services & CSO, led an 80+ person organization through rapid growth, overseeing delivery, support, IT, and security, while driving strategic acquisitions and improving operational efficiency.
Highlights
Led a services organization of 80+ across delivery, support, success, IT/Hosting, and Security, achieving 100% customer growth and 500% user base expansion during a high-growth period.
Drove successful acquisition integrations in 2014 and 2021 as a key member of the executive leadership team.
Redesigned post-sale delivery organization for scalability, developing a pricing and delivery model supported by a Professional Services Automation (PSA) system, improving service delivery margins by 53%.
Enhanced support service levels by 40% within one year through process optimization and balanced scorecard reporting.
Created a new customer success team and process, improving customer satisfaction scores by 30% year-over-year.
Cambridge, MA, US
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Summary
As VP of Services, developed and implemented project management methodologies and customer support operations, ensuring high rates of on-time software implementations.
Highlights
Created a project management methodology, achieving 95% on-time software implementations.
Established and scaled customer support operations, implementing a comprehensive case management and reporting system to enhance service delivery.
Burlington, MA, US
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Summary
As VP of Services, built and led delivery, support, and success teams, driving significant revenue growth and operational efficiencies for an early-stage startup.
Highlights
Built and led delivery, support, and success teams during an early-stage startup period, contributing to revenue growth from $0 to $10M.
Directed technology delivery across 30+ hospitals, reducing delivery costs by 45% and timelines by 50%.
Improved customer support service levels by 60% over a 12-month period through strategic initiatives.
Integrated a $20M acquisition to increase operating leverage and expand market presence.
Negotiated cost-saving partnerships, resulting in over $1M in annual savings.
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Summary
Managed web strategy and development projects for Fortune 500 clients, ensuring successful delivery of complex digital initiatives.
Highlights
Delivered web strategy and development projects for Fortune 500 clients, ensuring successful project completion and client satisfaction.
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Summary
Managed enterprise software implementations for healthcare organizations, overseeing project lifecycle from planning to deployment.
Highlights
Managed enterprise software implementations for healthcare organizations, ensuring seamless integration and operational readiness.
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Summary
Developed and led operations for 7 outpatient facilities, driving significant revenue growth through strategic management and oversight.
Highlights
Developed and led the operation of 7 outpatient facilities, growing revenue by 133% through strategic management and service expansion.